The 6 best Customer Support Operations courses in 2026

This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - De

Build a strong, differentiated brand, generate high-impact content, and personalize customer experiences using generative AI. This course shows you how to apply AI across branding strategy, content creation, communication, and customer engagement while maintaining ethical and strategic control. You’ll move beyond theory and apply practical frameworks to create compelling content, design visual storytelling assets, streamline communication, and enhance customer service with AI. What makes this course unique is its focus on real-world branding applications paired with hands-on prompt strategies

Demonstrate Excellent Customer Service provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. -By the end of the course, you will be able to: -Create positive interactions with customers -De-escalate conflict with customers -Create solutions

Launch your career in customer service, no degree required! This course prepares you for high-demand roles across industries by building essential communication, problem-solving, and empathy skills. Get job-ready for roles like Customer Service Specialist, Help Desk Agent, and Support Associate through interactive training and real-world simulations. You’ll Learn How To: • Communicate with clarity and empathy • Resolve customer issues using structured methods • Apply service standards and use ticketing systems • Navigate call flows and CRM tools • Demonstrate traits that drive success Cour

Free certification on delighting customers at scale — ticketing, knowledge base, feedback surveys, and success workflows.

Johns Hopkins' introduction to health IT — EHR systems, patient data security, and supporting clinical technology.