// 5 courses indexed
The course directory
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Preparing for Your Retail Customer Service Role
This course provides resume and social media presence guidance to learners looking for a career in customer service. This allows you to optimize your resume for a customer service position and be prepared for your first interview. In addition, you will apply your knowledge gained over the previous courses in the program to a hands-on project that allows you to demonstrate the skills you’ve learned in each course. By the end of the course, you will be able to: - Create positive interactions with customers - De-escalate conflict with customers - Create solutions to customer problems - De
All levels
Customer Service Mastery: Delight Every Customer
Practical techniques to handle difficult customers and build loyalty.
All levels
HubSpot Service Hub Software Certification
Free certification on delighting customers at scale — ticketing, knowledge base, feedback surveys, and success workflows.
Intermediate