User Research - Methods and Best Practices

Name: User Research - Methods and Best Practices
Rating: 4.6 (3000 reviews)

4.6 (3,000 ratings)~20 hours

Plan and run interviews, surveys, and usability studies that produce actionable insights.

Skills you'll learn

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End-to-end UX path: research, wireframing, prototyping in Figma, and portfolio projects.

Beginner

Free certification on the inbound methodology — attracting, engaging, and delighting customers across the flywheel.

Beginner

Practical techniques to handle difficult customers and build loyalty.

All levels

Foundations of customer success in tech — onboarding, adoption, QBRs, churn signals, and the CSM day-to-day.

Beginner