5 Tips for Civility and Integrity in Practice
Welcome to 5 Tips for Maintaining Civility and Professional Integrity in Everyday Practice . This course covers 3 modules: Effective Client Communication: Responsiveness, Records, and Process Over Outcomes; The Art of Difficult Conversations: Conveying Bad News and Risks Honestly; and Adversaries Versus Enemies: Civility, Composure, and Responding to Incivility. Each module includes video lessons, key-takeaway readings, a practice quiz, and a hands-on activity. By the end, you'll be able to apply Reynolds's 'responsiveness, responsiveness, responsiveness' principle to client communication — in
Skills you'll learn
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